Terms of Service & Client Agreement
Cali Wave Cleaning Co. LLC
Effective Date: March 11th, 2026
Welcome to Cali Wave Cleaning Co. LLC (“Company”, “we”, “our”, or “us”). These Terms of Service govern all cleaning services provided by the Company. By scheduling, booking, or receiving services from Cali Wave Cleaning Co. LLC, the Client (“Client”, “you”, or “your”) agrees to the following terms.
1. Services Provided
Cali Wave Cleaning Co. LLC provides residential and commercial cleaning services, including but not limited to:
Standard house cleaning
Deep cleaning
Move-in and move-out cleaning
Recurring cleaning services
Vacation rental cleaning
Office cleaning
Services will be performed according to the scope agreed upon at the time of booking. Additional tasks outside the agreed scope may incur additional charges.
2. Estimates & Pricing
All quotes and estimates are based on the information provided by the Client regarding property size, condition, and requested services.
Final pricing may change if:
The condition of the property differs from what was represented
Additional services are requested
Excessive buildup or neglect requires additional labor
The size or layout of the property differs from the original description
Cali Wave Cleaning Co. LLC reserves the right to adjust pricing accordingly.
3. Booking & Scheduling
Appointments may be scheduled through:
Our website
Phone
Other approved booking platforms
Clients are responsible for ensuring access to the property at the scheduled time.
If the cleaning team is unable to access the property, the appointment may be treated as a same-day cancellation.
4. Payment Policy
Payment is due upon completion of service unless otherwise agreed in writing.
Accepted payment methods may include:
Credit or debit card
Electronic payments
Other approved payment options
Failure to provide payment may result in suspension of future services.
Returned payments, chargebacks, or disputed payments may incur additional administrative fees.
5. Cancellation & Rescheduling Policy
Clients must provide at least 24 hours notice to cancel or reschedule a cleaning appointment.
Cancellations made with less than 24 hours notice may result in a cancellation fee of up to 50% of the scheduled service cost.
If the cleaning team arrives and cannot access the property, a lockout or service call fee may apply.
Repeated cancellations may result in refusal of future services.
6. Satisfaction Guarantee
Cali Wave Cleaning Co. LLC offers a 100% Satisfaction Guarantee.
If a Client is not satisfied with the cleaning service, the Client must notify the Company within 24 hours of service completion.
The Company will return to address the issue at no additional cost if it falls within the original scope of service.
Refunds may be issued at the sole discretion of the Company.
7. Pre-Cleaning Condition Clause
All service estimates are based on the assumption that the property is in a condition suitable for standard cleaning.
If upon arrival the cleaning team determines that the property requires significantly more time, labor, or specialized cleaning due to conditions including but not limited to:
Excessive buildup of dirt, grease, or grime
Heavy soap scum, mold, or mildew
Excessive clutter blocking surfaces
Unsanitary conditions
Hoarding conditions
Pet waste or biological contaminants
Construction dust or renovation debris
Cali Wave Cleaning Co. LLC reserves the right to:
Adjust the service price
Upgrade the service to a deep cleaning
Modify the scope of work
Reschedule the appointment
Decline or discontinue service if conditions present a safety risk
Any price adjustments will be communicated to the Client before work continues whenever reasonably possible.
If service is declined due to unsafe or unsanitary conditions, a service call fee may apply.
8. Client Responsibilities
Clients agree to:
Provide safe working conditions
Secure pets during cleaning services
Inform the Company of fragile or delicate items
Ensure utilities such as water and electricity are available
Remove excessive clutter prior to service
Failure to meet these conditions may affect service quality.
9. Fragile & High-Value Items
Clients are responsible for identifying fragile or valuable items.
Cali Wave Cleaning Co. LLC is not responsible for damage to items that:
Were improperly secured
Were unstable or poorly installed
Were not disclosed as fragile
Cannot withstand normal cleaning processes
Clients are encouraged to secure valuables prior to service.
10. Pet Policy
For safety reasons, aggressive or anxious pets must be secured during cleaning services.
Cali Wave Cleaning Co. LLC is not responsible for:
Pets escaping during service
Injuries caused by pets
Damage caused by pets
11. Property Damage Policy
While our team takes great care during cleaning, accidental damage may occasionally occur.
If damage occurs:
The Client must notify the Company within 24 hours
The Company will investigate the claim
Verified claims may result in repair or replacement at the Company’s discretion
The Company is not responsible for:
Pre-existing damage
Normal wear and tear
Improperly installed fixtures
Worn finishes or delicate surfaces
12. Missing Item Policy
If a Client believes an item is missing, the Company must be notified within 24 hours.
Cali Wave Cleaning Co. LLC will investigate the claim but is not responsible for items that:
Were not secured
Were misplaced after service
Were accessible to others after the cleaning appointment
13. Hazardous Conditions
For the safety of our staff, the Company does not clean areas containing hazardous conditions including but not limited to:
Biohazards
Mold infestations
Pest infestations
Hoarding environments
Human or animal waste
Construction debris
The Company reserves the right to refuse service if conditions pose a safety risk.
14. Chemical & Surface Disclaimer
Professional cleaning products may react differently with certain materials.
Cali Wave Cleaning Co. LLC is not responsible for damage caused by:
Pre-existing surface damage
Worn finishes or coatings
Improperly sealed surfaces
Chemical reactions with old or delicate materials
15. Slip & Fall Liability Waiver
Cleaning services may leave floors temporarily damp.
Clients and occupants are responsible for exercising caution on recently cleaned floors.
Cali Wave Cleaning Co. LLC shall not be liable for slip-and-fall incidents resulting from normal cleaning procedures.
16. Limit of Liability
To the fullest extent permitted by law, Cali Wave Cleaning Co. LLC shall not be liable for:
Indirect damages
Loss of income
Consequential damages
Total liability for any claim shall not exceed the amount paid for the cleaning service.
17. Service Refusal
Cali Wave Cleaning Co. LLC reserves the right to refuse or terminate service if:
The environment is unsafe
Hazardous conditions are present
Harassment or abuse occurs toward staff
Payment issues occur
18. Governing Law
These Terms shall be governed by the laws of the State of California.
Any disputes arising from services provided by Cali Wave Cleaning Co. LLC shall be handled within the jurisdiction of California courts.
19. Acceptance of Terms
By scheduling or receiving services from Cali Wave Cleaning Co. LLC, the Client acknowledges that they have read, understood, and agreed to these Terms of Service.
Contact Information
Cali Wave Cleaning Co. LLC
1111 6TH AVE STE 550 #173681
San Diego, CA 92101
United States
Phone: 760-442-3670
Email: [email protected]